Other help and support

If you need help beyond paying your bill, try these other useful services.
Who Contact How they help
Anglicare Check the website for your local agency Provides emergency relief, counselling and other support services
AGL - Staying Connected Hardship Program 13 12 45 Helps residential customers in financial hardship who are struggling to pay electricity/gas bills.
ANZ Customer Connect Hardship Program 1800 252 845 Helps customers in financial hardship unable to pay loan or credit card debts.
'Can't pay your debts' fact sheet (Money Smart) 1300 300 630 Provides advice on dealing with debt collectors, what they can and can't do, and what customers in debt can do.
Christians Against Poverty  1300 227 000 Provides free debt management in Australia through a network of outreach centres in partnership with local churches.
Commonwealth Bank Hardship Program 1300 653 012 Provides advice and support to customers unable to meet terms of credit repayment, in both short and long term difficulty.
Emergency Relief Agencies Check the website for your local agency Provides immediate financial and/or material support to people in financial crisis. Emergency Relief services are delivered by community organisations and help people address immediate basic needs in times of financial crisis. Your local Emergency Relief provider can be found on the DSS Service Directory.
Energy Accounts Payment Assistance (EAPA) scheme 1300 136 888 Provides information about the EAPA scheme and how it works, and a list of providers for more information. 
Energy Assist (Energy Australia) 1300 723 492 Provides information and advice for customers having difficulty paying electricity bills.
Financial Counsellors Association of NSW 1300 914 408 Peak membership organisation for Financial Counsellors in NSW.
Financial Rights Legal Centre 1800 007 007 Provides financial counselling information, advice and referral services on credit, debt and banking issues to NSW residents.
IMB Hardship Program 13 34 62 Provides assistance and advice for customers in hardship. Can provide temporary reduction or deferral of repayments.
ING Hardship Relief Guide 1300 349 166 Provides written information to ING customers about how to apply for financial hardship relief. 
Mortgage Assistance Scheme 1300 468 746 Provides written advice about the scheme - short-term help for people experiencing temporary difficulties with their home loan repayments because of an unavoidable change in circumstances.
NAB Hardship Program - NAB Care 1800 701 599 Provides assistance and support for customers unable to pay loan or credit card repayments.
No Interest Loans Scheme (NILS) 13 64 57 Provides no interest loans to low income earners for household items or services.
Optus Hardship Program 1800 505 201 Link to Optus’ Financial Hardship Assistance & Policy page.
Origin Hardship Charter - Power On 13 24 61 Helps residential customers who are experiencing hardship manage their energy usage and bills. 
St George Assist Hardship Program 1800 629 795 Provides help and support to customers unable to make loan repayments.
Step Up Loan Any local NAB branch Provides a safe, low interest loan between $800 and up to $3,000 for personal, domestic or household purposes. Eligibility criteria applies.
Westpac Assist 1800 067 497 Provides assistance and support for customers unable to make loan repayments.
Who Contact How they help
Aged Care Australia 6282 7827 Provides accommodation and care services to over 700,000 older people, people with a disability and their carers.
Alcoholics Anonymous Australia 1300 222 222 Provides support and advice to people suffering from alcohol addiction.
Beyond Blue 1300 224 636 Improves mental health across various stages of life and areas of the community.
Black Dog Institute 9832 2991 Provides online advice and support information on depression. Referrals accepted.
Cancer Council 13 11 20 Provides news, information and support for people living with cancer and their families.
Carers NSW 1300 242 636 Provides carer information, support and counselling.
Creating Links 8713 7700 Provides a range of services for Bankstown LGA residents including: Family Services, Community Services, Children Services, Fostering, Disability Services and Financial Wellbeing Services.
Crohn's and Colitis Australia 1800 138 029 Provides support services, funds research and creates public awareness for Australians with Crohn’s disease or ulcerative colitis.
Dads in Distress 1300 853 437 Provides advice and support for separated fathers.
Domestic Violence NSW 1800 656 463 Provides support and advice to victims of domestic violence, including emotional, psychological, financial, sexual or other types of abuse.
Drug Arm Solutions (Awareness) 1300 656 800 Offers drug awareness resources and programs. Fact sheets, drug information list, resource lending library, and organisation details.  
Family Referral Service Check their website for local contact numbers Offers a free, voluntary and integrated service to meet the needs of vulnerable children, young people and families by bringing together families, relevant services and community resources in the local area.
Family Relationship Advice Line 1800 050 321 National telephone service established to help families affected by relationship or separation issues.
Fight Dementia 1800 100 500 Provide support services to sufferers of dementia, including 24 hour phone support, early intervention programs for people with dementia, education, therapy and carer support groups.
Gambling Help NSW 1800 858 858 Free gambling counselling services for gamblers, family members and friends.  
Lifeline 13 11 14 Providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
Meals on Wheels NSW 8219 4200 Provides a nutritionally balanced meal and support to frail, aged people, people with a disability, and their carers.
Mensline Australia 1300 789 978 Provides national telephone and online support, and information and referral services for men with family and relationship concerns.
Narcotics Anonymous Australia 1300 652 820 Provides support and advice to people suffering from narcotic addiction.  
Parentline NSW 1300 130 052 Provides free professional help for parents and carers of children 0 to 18 years in NSW. 
Parkinsons Australia 1800 644 189 Provides advice and support for people with Parkinsons and their carers. 
Relationships Australia 1300 364 277 Provides counselling and mediation services for couples and families.
Salvation Army - The National Hope LIne 1300 467 354 Provides free nationwide professional telephone and online counselling. 
Sane Australia 1800 18 SANE (7263) Provides free nationwide professional telephone and online counselling.  
Squalor and hoarding toolkit 1800 225 474 Provides direction for service providers and community members (City of Sydney) to respond to situations of squalor and hoarding. 
Suicide Call Back Service 1300 629 795 Provides free nationwide professional telephone and online counselling for anyone affected by suicide.
Suicide Prevention Australia 9223 3333 Provide policy advice to governments, community awareness and public education. 
Tenancy Advocacy Service 13 32 20 Provides advice and support for tenants of private rental housing, social housing tenants, boarders, lodgers, and residential park residents.
We also have a list of community agencies who are accredited to help with your Sydney Water bill.

Greater Sydney landscape

A range of support services are available across greater Sydney.