Accredited community agencies

Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill.

Below is a list of agencies we've accredited in each local council area.

If you own and live in your own home, or are a tenant who pays for your own water usage (have your own meter), call one of the agencies to make an appointment.

Anglicare

Mount Druitt

8805 0998
 

CatholicCare

Blacktown Family Support Service

8822 2222
 

Community Care Incorporated

Seven Hills

9624 3322
 

Ngallu Wal

Doonside

9672 4173


Riverstone Neighbourhood Centre

Community Aid Service

9627 3538
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Mount Druitt

8804 3434
 

SydWest Multicultural Services Inc.

Blacktown

9621 6633
 

The Salvation Army

Assessment Centre

1300 371 288 

 

Wesley Mission

Western Sydney Financial Counselling

1300 827 638

The Salvation Army

Assessment Centre

1300 371 288
 

Thrive Service Blue Mountains

Katoomba

4782 1555
 

Blackheath Area Neighbourhood Centre

Blackheath

4787 7770
 

Winmalee Neighbourhood Centre

Winmalee

4754 4050
 

Gateway Family services

Blaxland

4739 5963
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Multicultural Community Services – Sydney

Daceyville

9663 3922
 

South Eastern Community Connect

Eastlakes

8338 8506
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Burwood Community Welfare Services

Burwood

9744 1866
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Burwood

9745 3744
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288
 

Camden Community Connections

Narellan

4647 1283
 

Lifeline

Macarthur

4645 7200
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Anglicare Campbelltown

Campbelltown

4621 6666

 

Break the cycle

Macquarie Fields

9605 7419

 

C3 Community Services

Campbelltown

4620 7400 

 

Diversity Services Macarthur

Campbelltown

4627 1188

 

Tharawal Aboriginal Corporation

Airds

4628 4837

tacams.com.au

 

The Salvation Army

Assessment Centre

1300 371 288

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724


Campbelltown

4625 1261

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Creating Links

Bankstown

1300 254 657

 

Heartbeat Community Care

Regents Park

9645 5255
 


Lebanese Muslim Association

Lakemba

9750 6833

 

Metro Assist

Campsie

9789 3744

 

Neighbourhood Centre

Chester Hill

9645 3700

 

Padstow Community Care

Padstow

9772 2299

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Bankstown

9796 1176

 

The Salvation Army

Assessment Centre

1300 371 288

 

Your Aged Care at Home

Bankstown

8764 3669

Auburn Diversity Services

Auburn

9649 6955
 

Australian Afghan Hassanian Youth Association

Auburn

9749 9456
 

Holroyd Community Aid Incorporated

Merrylands

9637 7391
 

Granville Multicultural Community Centre

Granville

9637 7600
 

Parramatta Holroyd Family Support

Pendle Hill

9636 8437
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Auburn

9350 9600

Wentworthville

9631 8853
 

The Bhanin El-Minieh Association

Auburn

9649 2063
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288

 

Core Community Services

Cabramatta

9727 0477

 

Origins Supporting People Separated by Adoption

Fairfield

9725 7723

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Mount Pritchard

9823 1014

Bay City Care Inc

Kogarah

8094 1354


Benevolent Society

Hurstville

9504 6766
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 


The Salvation Army

Assessment Centre

1300 371 288

Bligh Park Community Services

Bligh Park

4572 5898
 

Hawkesbury Community Services

Windsor

4587 8091
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Windsor District Baptist Church

Emergency Relief

4572 6952

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Hornsby

9477 5010 


The Salvation Army

Assessment Centre

1300 371 288

Hunters Hill Ryde Community Services

Hunters Hill

9817 0101
 

St Vincent de Paul

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare

Summer Hill

9798 1400
 

Greek Welfare Centre Community Services

Newtown

1800 776 642
 

Metro Assist

Marrickville

8594 0300
 

Settlement Services International

Ashfield

8799 6700
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Petersham

9568 0262
 

The Salvation Army

Assessment Centre

1300 371 288

North Kiama Neighbourhood Centre

Kiama Downs

4237 8422
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Lifeline

Gordon

9498 8805
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Ku-ring-gai

9477 5022
 

The Salvation Army

Assessment Centre

1300 371 288

St Vincent de Paul

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare

Emergency Relief, Liverpool Community Care Centre

9821 1014
 

Benevolent Society

Liverpool

8778 0600
 

Inspire Community Services

Prestons

9608 9688

Sadlier

8783 5788
 

Liverpool Migrant Resource Centre

Liverpool

8778 1200
 

Outer Liverpool Community Services

Austral

9606 0629 
 

St Vincent de Paul

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

8425 8700
 

Lifeline

Balgowlah

9949 5522
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Northern Beaches Regional Council

9905 0424 - select the option "Welfare"
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288
 

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

8425 8700

Naremburn, Brookvale
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Anglicare

Parramatta

8805 0900
 

Community Services and Information Centre Incorporated

Parramatta

9635 3139 
 

Compassion Ministries - Parramatta Baptist Church

Northmead

9630 3515
 

Christian Community Aid Service

Eastwood

9858 3222
 

Greek Welfare Centre Community Services

Harris Park

9687 8955
 

Life without barriers

Parramatta

8830 7600
 

Parramatta Community Services and Information Centre

Parramatta

9635 3139
 

Settlement Services International

Parramatta

8799 6700
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

North Parramatta

9890 8424
 

Telopea Family Support

Telopea

9638 7955
 

The Hills Holroyd Parramatta Migrant Resource Centre

Parramatta

9687 9901
 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare - Nepean

Emergency Relief, Nepean Community Care Centre

4728 4466

Penrith

4731 6467
 

Barnardos

Cranebrook

4729 1211
 

Hillsong Citycare

St Marys

8853 5399 
 

PIR Penrith

Kingswood

4708 8100
 

St Marys Area Community Development Project Inc

St Marys

9673 2169

 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Mission

Western Sydney Credit Line

4725 9202
 

Westcare

Penrith

4731 3275

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Maroubra

9344 9634
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288
 

Bay City Care Inc.

8094 1354

Arncliffe & Rockdale
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Christian Community Aid Service

Eastwood

9858 3222
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288

Albion Park Neighbourhood Centre

Albion Park Rail

4256 4404
 

Albion Park Youth Community Care

Albion Park

4257 3342
 

BaptistCare

Warilla North Community Centre

4298 7200
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Warilla Neighbourhood Centre

Warilla

4296 3433

The Salvation Army

Assessment Centre

1300 371 288
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

The Salvation Army

Assessment Centre

1300 371 288
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

The Salvation Army

Assessment Centre

1300 371 288
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

BeConnected Community Services

9528 6299

9528 8386 (Wednesday and Friday)

Jannali
 

Crossroads Community Care Centre Inc.

9525 3790

Miranda
 

Wesley Mission

8539 7176

Sutherland
 

Sutherland Shire Family Services

9528 2933 extension 101

Jannali
 

Orana Inc.

9521 8280

Sutherland

Aboriginal Land Council

Metropolitan Local Aboriginal Land Council

8394 9666
 

Anglicare

Darlinghurst

8362 3700
 

Bobby Goldsmith Foundation

Surry Hills

9283 8666
 

Cancer Council

Sydney

131 120
 

Defence Care

Sydney

8088 0388
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Glebe

9660 6685
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Mission

Credit Line Sydney

9263 5589

9263 5563

Hills Community Aid

Baulkham Hills

9639 8620
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724
 

The Salvation Army

Assessment Centre

1300 371 288
 

Wesley Counselling Support Services

Bella Vista

8805 7203

Anglicare

Bondi Community Care Centre - Emergency Relief

9130 1211
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Waverly

9387 5614
 

The Salvation Army

Assessment Centre

1300 371 288

CatholicCare Diocese of Broken Bay

Naremburn Family Centre

8425 8700
 

LifeSource

Chatswood

9417 7377
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Chatswood

9419 4236
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Community Links

Tahmoor

4683 2776
 

Neighbourhood Centre

Warragamba Silverdale Neighbourhood Centre

4774 1273
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Picton


4677 2493
 

The Salvation Army

Assessment Centre

1300 371 288

Anglicare

Wollongong

4229 7911
 

Bulli Community Centre

Bulli

4284 7006
 

Community Co-Operative

Cringila

4274 4033
 

Greek Welfare Centre Community Services

Wollongong

9516 2188
 

Illawarra Multicultural Services

Wollongong

4229 6855
 

Multicultural Communities Council of Illawarra

Wollongong

4229 7566
 

Neighbourhood Centre

Berkeley Neighbourhood Centre

4271 1661
 

Oak Care / Oak Community Church

Port Kembla

4260 8917
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Wollongong

4228 9355
 

The Salvation Army

Assessment Centre

1300 371 288

The Salvation Army

Assessment Centre

1300 371 288
 

St Vincent de Paul Society

Family Assistance Hotline

1800 606 724

Find out about  other help and support that might be useful.

If you'd like any other payment assistance help, email customercare@sydneywater.com.au.