Account enquiries

How can we help you today?

Find out how we bill you, how you can update your details and more.

Customer paying a bill

We send bills to most customers every three months.

Buying a property

If you've just bought a property, you don't need to arrange a connection for services that are already connected at the property, such as standard water services.

We'll transfer the property account into your name once the Department of Land & Property Information notifies us of the change in ownership.

Find out everything you need to know about buying, selling or moving.

Renting a property

If you're renting a property, there's nothing you need to do.

The water supply remains connected at the property and the water bill stays in the owner's name. You may be charged for water use depending on your rental agreement.

Simply contact us and we'll give you a statement that shows the amounts we charged you and the payments we received on your last five bills. 

If you need information before this, you need to pay $26.95 for a billing record search statement through Sydney Water Tap inTM

We send bills to most customers every three months. Some business customers are billed monthly. Find out more about your bill.

Your charges depend on the type of property you have. Most customers pay:

  • fixed service charges for your connection to our water and wastewater systems
  • a fixed stormwater charge if you are in our stormwater area
  • water usage charges if you use water.

Read more about Prices for your home or Prices for your business.

Contact us to:

  • change your mailing address
  • request a statement
  • defer your payment
  • ask about your account.

You can also change your mailing address online.

Are you buying or selling your property and confused about what you need to do? We have all the info you need for residential customers and business customers.

Check your meter reading

The first step is to check we’ve read your water meter correctly.

Simply read the black numbers on your water meter and compare this to the reading on your bill.

If the number is in sequence, the reading is correct.

If the number on your meter is less than the number shown on your bill, your meter may have been read incorrectly. If this is the case, contact us and we'll adjust this for you.

Check for leaks on your property

If the reading on your water meter is in line with the reading on your bill, you may wish to check your property for leaks. Leaking pipes, taps and toilets not only waste water, but can add to your water bill.

Find out how to complete a simple leak test.

Calculate your water use

If you're concerned about the cost of your bill, you can record and calculate your water use at any time.

Simply use any of our water usage calculators.

Get your water meter tested

If you've checked your meter reading and are satisfied you don't have any leaks, you can ask us to test your meter.

You'll need to pay a fee, depending on the size of your meter. We then run a fully accredited flow-rate test on the water meter to determine its accuracy. If the meter is faulty, we'll adjust your water use charge and refund the meter test fee.

We find that the meter is working correctly 80-90% of the time, so we advise you to thoroughly check your property for water leaks before you request a meter test.

To apply for a meter test, complete the Water meter test application form and return it to us.

We have a number of payment assistance programs and concessions for eligible customers in financial hardship.

If you're having trouble paying your bill, contact us to discuss how we can help you.