Current Tender

Tender 0510025022

Pilot Plumbing Referral Service

  • Date advertised:
    28 April 2014
  • Closing date:
    29 May 2014
  • Residential Plumbing Pilot Referral Service.

    Tender Closing Thursday 29/5/2014 at 9:30am

    Contact: Tony Robinson

    Tel: 02 8849 5119

    Cost of document: $70.00 non-refundable

    email: tony.robinson@sydneywater.com.au

    The tender documents are available for purchase and downloading from Sydney Water''s nominated website https://tenders.nsw.gov.au/sydneywater

    The Background Summary

    The Pilot Plumbing Referral Service has been designed in response to the approximately 10,000 calls received by Sydney Water each year from customers across its entire operating area, who seek assistance with a plumbing issue that is not Sydney Water’s responsibility.

    Sydney Water is offering a maximum of 2 contracts for a Pilot Plumbing Referral Service. These contracts will be awarded substantially in the form of the Pilot Plumbing Referral Deed.

    The Pilot Plumbing Referral Service will be offered for a period of 6 months and will be restricted to customers in the Southern and Illawarra regions of Sydney Water’s operating area. This area generates approximately 2,000 calls each year.

    Customers contacting Sydney Water to seek help with Private Plumbing Issues will be offered the opportunity to be referred to a plumbing company who has an agreement with Sydney Water for this purpose.

    For each customer call referred to the plumbing company, the plumbing company will be liable to pay Sydney Water a set referral fee. The plumbing company does not receive any payment from Sydney Water for receiving referrals.

    Customer calls will be referred to each contractor in turn via an automated call handling system. The plumbing company and customer may then enter into a contract for the plumbing company to undertake private plumbing work, at the customer’s own free will.

    A customer referred to the plumbing company is in no way obliged to engage the plumbing company to undertake the plumbing work. The scope of plumbing work referred under the Pilot Service will include all general plumbing in residential and light commercial properties.

    The pilot program has been commissioned to help gauge the impacts and benefits of this service. At its conclusion, Sydney Water will determine whether a full-scale, long-term program should be delivered.