Rebates

We compensate customers who experience:

  • interruptions to their water or wastewater supply
  • wastewater overflows
  • low water pressure
  • poor water quality.


Read Our contract with you to find out all the details.

From 1 July 2010, we give a rebate to customers affected by:

  • a water service interruption of more than five hours
  • three or more unplanned water interruptions in 12 months - each for over one hour
  • water pressure of less than 15 metres head of pressure for 15 minutes or more (excludes loss of pressure due to a water service interruption)
  • dirty water (where Sydney Water is at fault)
  • a wastewater (sewage) overflow on your property (where Sydney Water is at fault)
  • more than one wastewater disruption or overflow in a year
  • any 'boil water' alerts issued by NSW Health.


Read more about our rebates for service disruptions in Our contract with you.

Number of customers receiving rebates (1 July 2012 - 30 June 2017)
Category 1 July 12 - 30 Jun 13 1 July 13 - 30 June 14 1 July 14 - 30 June 15 1 July 15 - 30 June 16 1 July 16 - 30 June 17
Water interruption 60,718 57,414 59,975 68,946 65,213
Recycled water interruption 113 235 193 219 433
Low water pressure 958 1,053 129 222 58
Dirty water 7,379 3,572 2,903 3,306 4,047
Wastewater overflow/ interruption 13,914 18,597 19,761 19,001 16,917
TOTAL 83,082 80,871 82,961 91,694 86,668
Rebate amounts paid (1 July 2012 - 30 June 2017)
Category 1 July 12 - 30 June 13 1 July 13 - 30 June 14 1 July 14 - 30 June 15 1 July 15 - 30 June 16 1 July 16 - 30 June 17
Water interruption $2,653,833 $2,499,814 $2,850,791 $3,166,945 $2,940,637
Recycled water interruption $3,423 $7,050 $5,946 $11,235 $15,225
Low water pressure $37,473 $37,852 $8,316 $11,960 $5,810
Dirty water $197,701 $79,869 $65,981 $137,433 $158,407
Wastewater overflow/ interruption $1,623,722 $2,103,688 $2,357,039 $2,335,047 $2,017,181
TOTAL $4,516,152 $4,728,273 $5,288,073 $5,662,620 $5,137,260
Crew fixing burst water main

We'll give you a rebate if your water supply is interrupted for more than five hours.