Rebates

We compensate customers who experience:

  • interruptions to their water or wastewater supply
  • wastewater overflows
  • low water pressure
  • poor water quality.


Read Our contract with you to find out all the details.


From 1 July 2010, we've given a rebate to customers affected by:

  • a water service interruption of more than five hours
  • three or more unplanned water interruptions in 12 months - each for over one hour
  • water pressure of less than 15 metres head of pressure for 15 minutes or more (excludes loss of pressure due to a water service interruption)
  • dirty water (where we are at fault)
  • a wastewater (sewage) overflow on your property (where we are at fault)
  • more than one wastewater disruption or overflow in a year
  • any 'boil water' alerts issued by NSW Health.


Read more about our rebates for service disruptions in Our contract with you.

How many customers got rebates

Category 1 July 14 -
30 June 15
1 July 15 -
30 June 16
1 July 16 -
30 June 17
1 July 17 - 
30 June 18 
Water interruption 59,975 68,946 65,213 75,120
Recycled water interruption 193 219 433 105
Low water pressure 129 222 58 127
Dirty water 2,903 3,306 4,047 4,349
Wastewater overflow/ interruption 19,761 19,001 16,917 16,873
Total 82,961 91,694 86,668 96,574

How much we paid in rebates

Category 1 July 14 -
30 June 15
1 July 15 -
30 June 16
1 July 16 -
30 June 17
1 July 17 -
30 June 18
Water interruption $2,850,791 $3,166,945 $2,940,637 $3,163,804
Recycled water interruption $5,946 $11,235 $15,225 $3,675
Low water pressure $8,316 $11,960 $5,810 $9,548
Dirty water $65,981 $137,433 $158,407 $158,644
Wastewater overflow/ interruption $2,357,039 $2,335,047 $2,017,181 $1,786,235
Total $5,288,073 $5,662,620 $5,137,260 $5,121,905
Crew fixing burst water main

We'll give you a rebate if your water supply is interrupted for more than five hours.