Customer forums

Engaging with customers

Our Customer Council and Business Customer Forum help us engage with organisations that represent different types of customers.

The roles and responsibilities of the Customer Council and Business Customer Forum are set out in charters. These have been jointly drafted by Sydney Water and members. 

Please contact us if you'd like more information or a copy of the charters.

A business customer representative talking to a customer

We're committed to listening to our customers' needs to improve our services.

Customer Council

Our Customer Council includes key organisations that represent our customers. We seek members' advice and feedback on a range of products and projects. The Council meets four times a year.

Current members are: 

  • Community Relations Commission NSW
  • Ethnic Communities' Council of NSW
  • Illawarra Forum Inc.
  • Local Government NSW
  • Nature Conservation Council NSW
  • Public Interest Advocacy Centre (PIAC)
  • Sydney Business Chamber
  • Council of the Ageing (COTA) NSW
  • People with Disability (PwD) Australia
  • The Council of Social Service of NSW (NCOSS)
  • Total Environment Centre
  • Urban Development Institute of Australia (UDIA).

Business Customer Forum

This forum helps us engage with business and industry and exchange information with peak organisations.

Current members are:

  • Accommodation Association of Australia
  • Australasian Pulp and Paper Industry Technical Association
  • Australian Beverages Council
  • Australian Food and Grocery Council (AFGC)
  • Australian Industries Group
  • Australian Institute of Metal Finishing and Electroplaters
  • Australian Sustainable Business Network
  • NSW Business Chamber
  • Plastic & Chemicals Industry Association
  • Property Council of Australia - NSW
  • Restaurant & Catering NSW
  • Shopping Centre Council of Australia
  • University of Western Sydney
  • Waste Contractors & Recyclers Association of NSW.