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If you have any feedback on our website overall or on a specific page, please submit the form below to send us your comment.

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How can you report a water or wastewater fault, leak or break?
How to report faults, leaks and breaks
We rely on customers to report leaks and breaks in our water and wastewater pipes.

To report a problem, please call us on 13 20 90 (24 hours/ 7 days).

If your request isn't urgent, you can also contact us online. However, we can only respond to online messages during standard working hours (Monday to Friday, 8.30 am - 5.30 pm). This may can cause delays in possible emergencies.

How we assign priorities
We prioritise our response based on the:
- information provided when the report is made
- number of properties without water
- potential safety impacts on customers, properties and the environment
- amount of water that could be lost.
How we fix the problem
A repair crew will visit the site to fix the leak or break.

They may need to shut the water off to some properties while they're doing their work. They may also need to visit the site more than once.
How can we help if you're unable to pay your bill?
We'll make it easy if you need help with your bill.

Simply call us on 13 20 92 and we'll work together to get on top of your bill.

We can offer you a payment plan or more support if you need it.

Learn more about how we can help with your bill.
How can you get an electronic bill?
Simply switch to eBill!
It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before.

Already registered?
Simply log in to see past bills, add a property, change your details and more.

Log in

BPAY View
If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
Why don't you have any water?
What are the most common reasons for no water supply?
- Occasionally we turn the meter tap off to repair your private water pipes. A plumber may also turn it off while working on your property. Please check it's in the 'on' position (turn anti-clockwise like normal household taps).
- If you live in a property that shares a water meter, eg a block of units, someone may have turned off the water supply to the entire block to repair a fault. Contact your body corporate or strata management to investigate.
- We may be fixing a broken or damaged water main and need to turn off the water supply to fix it. Register for water outage alerts if you'd like us to notify you when we need to turn off the water supply to your property.
What can you do if you have no water and your meter tap is turned on?
Please check our water supply & service updates map to see if we're working near your property. A problem in a nearby street may affect your property even though you can't see it.

13 20 90 (24 hours/7 days) to report a fault.

The meter tap controls the water supply to your property - it's not a standard garden tap. Always check that it's turned on before contacting us.

Your privacy

We're collecting your personal information so we can contact you quickly about important account information, service updates and interruptions. Find out how we manage your privacy.

Printed on: 22/09/18 09:14

URL: http://www.sydneywater.com.au/SW/Feedback/index.htm

Feedback

Feedback about our website

How to report faults, leaks and breaks

How we assign priorities

How we fix the problem

Simply switch to eBill!

Already registered?

BPAY View

What are the most common reasons for no water supply?

What can you do if you have no water and your meter tap is turned on?