A

AdaptWater

An online climate change analysis tool developed by Sydney Water, the Water Services Association of Australia and Climate Risk Pty Ltd.

Australian Drinking Water Guidelines (ADWG)

The guidelines summarise the criteria for acceptable drinking water quality.

Australian Teleservices Association

Australian Teleservices Association (ATA) is the professional body of the Call and Contact Centre Industry throughout Australia.

Average

The sum of scores divided by the total number of results.

B

Beneficial use

Use of materials to deliver a net environmental benefit.

Benthic macroinvertebrates

Small animals without a backbone that live on the ocean floor.

BillAssist

A Customer Assistance Program which helps customers with payment difficulties and/or growing debt.

Biosolids

Nutrient-rich, organic waste products that can be used in agriculture, composting and land rehabilitation.

C

C. perfringens

A type of bacteria that is an indicator of faecal contamination.

Carbon footprint

For Sydney Water, the carbon footprint is the greenhouse gas emissions produced by our operations and in the supply of the materials, energy and services that we need to operate.

Carbon offsets

A carbon offset absorbs and stores carbon to reduce the amount of greenhouse gases in the atmosphere.

Catchment

An area of land surrounding a dam or water storage. Rain falling over the catchment drains to the dam and may contain nutrients, minerals and contaminants collected from the land surfaces.

Centrepay

A regular payment arrangement which allows customers receiving income support from Centrelink to pay bills through regular deductions from their Centrelink payment.

Ceriodaphnia dubia

Freshwater flea.

Conservation

Resource use, management and protection to prevent degraded, depleted or wasted resources and ensure sustainable resources for present and future generations.

Critical water mains

Generally large mains that have significant impacts on the local community when they fail. These mains operate under pressure and are generally underground.

Cryptosporidium

Parasitic organisms occurring in warm-blooded animals. These organisms can occasionally find their way into the water supply. Disinfection and treatment processes normally remove them from the water.

Culturally and linguistically diverse (CALD)

Customers with English as a second language.

D

Dam(s)

Artificial walls built to store water – mainly for domestic use or irrigation.

Department of Planning and Infrastructure (DoPI)

A NSW Government Department that supports sustainable growth in NSW.

Desalination

The process that removes salt from sea water to produce fresh water.

Drinking water

Water treated to Australian and New Zealand Environment and Conservation Council (ANZECC) standards and intended mainly for drinking but which has other domestic uses.