Appendix 22: Exemptions from reporting provisions

Table 76 – Exemptions from reporting provisions 2011–12

Image of Table 76 – Exemptions from reporting provisions 2011–12

*ARSBR = Annual Reports (Statutory Bodies) Regulation 2010.
*PFAA = Public Finance and Audit Act 1983.

Appendix 23: NSW Privacy and Personal Information Protection Act 1998

We comply with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA) in how we handle customers’ personal information. We ensure that:

  • our businesses and staff understand the requirements of PPIPA and the related Information Protection Principles (IPPs)

  • our business processes and procedures deal quickly and efficiently with matters of a personal information nature

  • we collect personal information that is relevant, not excessive, accurate, complete and up-to-date

  • we protect personal information from misuse, loss, unauthorised access, modification and unnecessary disclosure

  • we keep personal information no longer than is necessary for legitimate purposes

  • we destroy or permanently disable all personal information when no longer used or required

  • we regularly review the Sydney Water Privacy Policy and related documents.

Our Privacy Coordinator deals with privacy issues and requests from Sydney Water staff and customers.

The actions taken in 2011–12 included:

  • ongoing monitoring of our communications process (email and hard copy) for privacy issues

  • advising staff and business units on compliance with PIPPA and the Health Records Information Protection Act 2002

  • online privacy awareness training for all staff

  • consulting privacy adviser Salinger Privacy

  • completing an internal review of privacy

  • monitoring privacy requests and issues.

We continued to keep track of:

  • reviews of NSW and associated State and Federal Privacy Acts

  • NSW and Federal privacy issues and precedent cases in the legal system

  • opportunities to attend Privacy Practitioners Network meetings

  • access to relevant online and hardcopy privacy awareness services and publications.

Over the year we responded to one external request for information and 14 internal requests for support or advice.

There are no external matters open. One internal request remains under review.