Appendix 22: Exemptions from reporting provisions
Table 76 – Exemptions from reporting provisions 2011–12
*ARSBR = Annual Reports (Statutory Bodies) Regulation 2010.
*PFAA = Public Finance and Audit Act 1983.
Appendix 23: NSW Privacy and Personal Information Protection Act 1998
We comply with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA) in how we handle customers’ personal information. We ensure that:
our businesses and staff understand the requirements of PPIPA and the related Information Protection Principles (IPPs)
our business processes and procedures deal quickly and efficiently with matters of a personal information nature
we collect personal information that is relevant, not excessive, accurate, complete and up-to-date
we protect personal information from misuse, loss, unauthorised access, modification and unnecessary disclosure
we keep personal information no longer than is necessary for legitimate purposes
we destroy or permanently disable all personal information when no longer used or required
Our Privacy Coordinator deals with privacy issues and requests from Sydney Water staff and customers.
The actions taken in 2011–12 included:
ongoing monitoring of our communications process (email and hard copy) for privacy issues
advising staff and business units on compliance with PIPPA and the Health Records Information Protection Act 2002
online privacy awareness training for all staff
consulting privacy adviser Salinger Privacy
completing an internal review of privacy
monitoring privacy requests and issues.
We continued to keep track of:
reviews of NSW and associated State and Federal Privacy Acts
NSW and Federal privacy issues and precedent cases in the legal system
opportunities to attend Privacy Practitioners Network meetings
access to relevant online and hardcopy privacy awareness services and publications.
Over the year we responded to one external request for information and 14 internal requests for support or advice.
There are no external matters open. One internal request remains under review.