Appendix 6: Multicultural Policies and Services Program

Sydney Water recognises that many of our customers are from Culturally and Linguistically Diverse (CALD) communities. This statement presents a record of initiatives and achievements in 2011–12.

Table 61 – Multicultural Policies and Services Program initiatives and achievements 2011–12

Image of Table 61 – Multicultural Policies and Services Program initiatives and achievements 2011–12

In 2012–13, we began an outreach program, which includes:

  • community briefings for community services including service agencies for culturally and linguistically diverse customers

  • customer outreach through service agencies – Sydney Water staff will engage directly with customers and give information on BillAssist, PlumbAssist and other payment assistance services. Customer outreach is currently planned for Penrith, Blacktown, Mt Druitt, Liverpool and Campbelltown.