Where do we need to improve?

  • We received a number of customer complaints about the frequency of water supply disruptions in Bayview and Church Point. The area also experienced three water main breaks. We have now improved the reliability of the water supply to the area.

  • Our lost time injury rates for staff and contractors increased. We are focusing on improving behaviours across the organisation and pursuing best practices in safety.

  • During heavy rainfall in March 2012, part of an emergency relief structure on the North Georges River Submain failed. Discharges containing a low amount of water and high amount of wastewater entered the nearby wetland and Lime Kiln Bay. We fixed the problem immediately and are improving our processes and emergency relief structures.

  • We faced significant concern from the community when we submitted an application to the Department of Planning and Infrastructure to raise the levels of nutrients we release from Brooklyn Wastewater Treatment Plant. We made the application to try and reduce costs for customers, as the high amount of chemicals we need to meet our licence requirements was greatly reducing the life of some of the equipment at the plant. We listened to these concerns, found an alternative solution and withdrew our application. Instead, we will install extra filters, to meet our licence limits while still reducing the amount of chemicals we use.

  • The Office of Environment and Heritage fined us because we did not provide up to date information to our contractor about Coastal Saltmarsh around our stormwater assets. We are improving environmental outcomes by mapping the area of the Coastal Saltmarsh around our assets and working with City of Sydney Council to protect and rehabilitate the damaged saltmarsh.

Image of Sydney Water staff at a wastewater treatment plant

We are focusing on improving behaviours across the organisation and pursuing best practices in safety.