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Publications

Policies

Sydney Water's policies listed below are categorised according to its corporate file plan. Click on the relevant link to open the policy as a PDF. You need to have Adobe Acrobat software installed to be able to do this.

Define strategic direction
Ecologically Sustainable Development Policy Environmental policy (PDF - 176KB) Funding infrastructure to service growth (PDF - 173KB)
Deliver products and services
Acquisition of land for trunk drainage within Rouse Hill Development Area policy (PDF - 148KB) Backflow prevention policy (PDF - 165KB) Bonding of works policy (PDF - 151KB) Connection to wastewater system policy (PDF - 145KB) Connections, services and charges policy (PDF - 165KB) Continuous disclosure policy (PDF - 141KB) Developing your land policy Documentation standards for easements over private service lines policy (PDF - 142KB) Documentation standards for easements over private service lines guidelines (PDF - 157KB) Dual occupancy and other two-dwelling developments policy (PDF - 165KB) Encroaching private service lines policy (PDF - 161KB) Independent water and wastewater services policy (PDF - 145KB) Meters (water) policy (PDF - 160KB) Private water services - responsibilities for maintenance (PDF - 158KB) Property development connection applications policy (PDF - 172KB) Property development connection requirements policy (PDF - 147KB) Property development connection requirements (wastewater) policy (PDF - 206KB) Property development connection requirements (water) policy (PDF - 223KB) Priority Wastewater Program - difficult to service properties policy (PDF - 141KB) Priority Wastewater Program - compensation policy (PDF - 141KB) Priority Wastewater Program - servicing servicing commercial, industrial and publicly owned properties policy (PDF - 141KB) Wastewater mining policy (PDF - 156KB)
Govern Sydney Water
Fraud and corruption prevention policy (PDF - 164KB) Gifts and benefits policy (PDF - 156KB) International delegations policy (PDF - 147KB) Privacy policy (PDF - 154KB) Procurement policy (PDF - 140KB) Protected disclosures: internal reporting policy (PDF - 204KB) Rural water supply policy (PDF - 151KB) Unsolicited proposal policy (PDF - 32KB)
Provide support services
Health and safety policy (PDF - 553KB)
Support customer relations
Allowances for additional water use policy (PDF - 162KB) Community and stakeholder engagement policy (PDF - 144KB) Community title subdivisions policy (PDF - 163KB) Customer complaints policy (PDF - 139KB) Donations (philanthropic commitments) policy (PDF - 140KB) Entry onto third party property policy (PDF - 140KB) Overdue payments and disconnections policy (PDF - 153KB) Payment assistance policy (PDF - 40KB) Rebates, redress and compensation for service failures policy (PDF - 131KB) Sponsorship policy (PDF - 141KB) Trade waste policy (PDF - 50KB) Wastewater usage charging policy (PDF - 158KB)