Service difficulties
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Publications

Pay your bill online Sydney Water's 2009 Annual Report. Image from cover page shows three Sydney Water staff on the forecourt of the Parramatta head office in front of a sculpture of a water drop. Image of Sydney Water worker in vest and safety hat. Sydney Water crews are available 24 hours a day, seven days a week to respond to leaks and breaks. Our improved leak and break response times are saving over 700 million litres of water a year. Learn more. Water Wise Rules are simple, common sense actions that apply to all Sydney Water customers in Sydney, the Illawarra and the Blue Mountains. All hoses must now have a trigger nozzle. Hand held hoses, sprinklers and watering systems may be used only before 10 am and after 4 pm on any day - to avoid the heat of the day. No hosing of hard surfaces.