Service difficulties
and emergency
service: 13 20 90

Fact sheets

• Biosolids
• Haemodialysis Customers (PDF - 517KB)
• How to protect your fish (PDF - 35KB)
• Leak Reduction
• Plumbing
• Rainwater Tanks
• Recycling
• Saving Water in your business
• Sharing your views
• Swimming pools - information for owners of new or renovated pools (PDF - 712KB)
• Water Meter Issue and Fitting
• Water Quality and Drought
• Water Restrictions

Newsletters

• One Smith Street Newsletter
• Sydney Water Online
• Major Sydney Water Initiatives (PDF - 4582KB)
• Desalination - latest project updates
• Recycled Water Updates
• The Conserver Every Drop Counts Business Bulletin
• Water Wrap Winter 2008 (PDF - 621KB)
• Water Wrap Autumn 2008 (PDF - 123KB)
• Water Wrap Summer 2007 (PDF - 204KB)
• Water Wrap Spring 2007 (PDF - 1.04MB)

Reports

• Annual Drinking Water Quality
• Annual Report 2007
• Annual Report 2006
• Corporate Customer Council Annual Report (PDF - 43KB)
• Daily Water Quality Reports
• 5-Year Drinking Water Quality Management Plan
• Quarterly Drinking Water Quality Report
• Report of Customer Complaints to Energy and Water Ombudsman NSW (EWON) (PDF - 219KB)
• Submissions to Independent Pricing and Regulatory Tribunal (IPART)
• Typical Water Analysis (PDF - 126KB)
• Water Conservation and Recycling Implementation Report
• Water Consumption and Storage Report

Plans and strategies

• Biosolids
• Climate Change Strategy
• Environment Plan 2007 - 2012
• Pesticide Use Notification Plan

Policies

• Backflow Prevention
• Developing your Land
• Ecologically Sustainable Development Policy
• Environmental Policy
• Trade Waste

Legislation and governance

• Customer Contract
• Independent Pricing and Regulatory Tribunal Act 1992
• Operating Licence
• Plumbing Regulation in Sydney, Illawarra and Blue Mountains - Sydney Water’s new approach (PDF - 74KB)
• Protection of the Environment Operations Act 1997
• State Owned Corporations Act 1989
• Sydney Water Act 1994
• Sydney Water Regulation 2006

Memoranda of understanding

• Memorandum of Understanding with Department Of Natural Resources (PDF - 388KB)
• Memorandum of Understanding with the Department of Environment and Conservation (PDF - 248KB)
• Memorandum of Understanding with NSW Health (PDF - 177KB)

Posters and other downloadable resources

• Poster - 10 Easy ways to save water in your garden (PDF - 334KB)
• Poster - 10 Easy ways to save water in your home (PDF - 175KB)
• Poster - cool it - use the fridge don't run the tap to cool your water (PDF - 38KB)
• Poster - half flush it (PDF - 37KB)
• Poster - plug it - plug the sink when washing dishes (PDF - 40KB)
• Poster - save it - a dripping tap will waste 7 buckets of water in one day (PDF - 2694KB)
• Poster - turn it off every drop counts (PDF - 39KB)