Community assistance

Financial difficulty

We understand that sometimes people experience financial difficulty. To help our customers, Sydney Water can offer you flexible ways to pay your bills, financial assistance, support services as well as information on how to save water and reduce costs.

• Financial assistance
• Helping you be water wise
• Information for home owners and tenants
• Code of Practice and Procedure - Debt Recovery and Disconnection of Water Supply (PDF - 42KB)

Community language information

Having difficulty paying your bill? Read our fact sheet..

Arabic (PDF - 205KB)	نيذلانئابزللةدعاسلماتارايخعفدلايفتابوعصنوهجاوي
Cantonese (PDF - 284KB)	為付款有困難的顧客提供的各種幫助
English (PDF - 199KB)	Assistance options for customers having payment difficulties
Greek (PDF - 191KB)	Επιλογές βοήθειας για πελάτες που αντιμετωπίζουν δυσκολίες πληρωμής
Italian (PDF - 190KB)	Forme di assistenza per utenti che hanno difficolta a pagare
Korean (PDF - 197KB)	요금 납부 어려움에 대한 고객 지원 옵션
Mandarin (PDF - 254KB)	为付款有困难的顾客提供的各种帮助
Vietnamese (PDF - 190KB)	Các lựa chọn nhằm trợ giúp cho các thân chủ nào đang gặp khó khăn trong việc trả tiền

Need an interpreter?

Sydney Water provides a free Telephone Interpreter Service for customers who require information in languages other than English. Call 13 14 50 during normal business hours (8.30 am and 5.30 pm, Monday to Friday).