Service difficulties
and emergency
service: 13 20 90
Community assistance
Financial difficulty
We understand that sometimes people experience financial difficulty. To help our customers, Sydney Water can offer you flexible ways to pay your bills, financial assistance, support services as well as information on how to save water and reduce costs.
- Financial assistance
- Helping you save water
- Information for home owners and tenants
- Code of Practice and Procedure - Debt Recovery and Disconnection of Water Supply (PDF - 42KB)
Other community languages
Interpreter Service
Sydney Water provides a free telephone Interpreter Service for customers who require information in languages other than English. You can phone this service on 13 20 92.
Translated Information
Sydney Water has translated some information into a range of community languages to help explain information to people from diverse linguistic backgrounds.
Information for community agencies
Community agencies play an important role in providing information to customers about our financial assistance schemes. Find out more about Sydney Water’s programs.