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Helping customers

Sydney Water is committed to providing you with high quality products and services to meet your needs.

Your assurance of our commitment to you, as a Sydney Water customer, is contained in our Customer Contract.

The Contract sets out your rights and what you can expect from us. It also contains measures to safeguard your rights and explains your responsibilities in helping us provide our services and products.

Ask Sydney Water for answers to your general account enquiries.

Register here for a WaterFix service. From just $22 a qualified plumber will install water saving devices, including a water efficient showerhead. Level 3 water restrictions have changed to let you wash your car with a hose fitted with a trigger nozzle. Learn more. Pay your bill the easy way. One Payment. Once a month.