Report a fault
or leak: 13 20 90

Corruption hotline

Printer friendly versionShrink textEnlarge text

Customer councils


Customer Council meetings

Our Operating Licence 2010-2015 requires us to communicate the outcome of the Customer Council's work to the public, including the publication of meeting agenda and minutes1.

Agenda for May 2012 meeting (PDF - 37KB)

Minutes of December 2011 meeting (ratified in March 2012) (PDF - 120KB)

1. Please note that the minutes of the last meeting will be published once ratified at the next meeting. Copies of agendas and meeting minutes are available free of charge. To obtain a copy, email Sydney Water or call 13 20 92.

To know more

If you would like information on Sydney Water's customer councils or would like a copy of the charters, please send us an email.

The role

Sydney Water's Customer Council makes an invaluable contribution to the understanding of what our customers need and expect. At Sydney Water, we are committed to listening to our customers' needs and building relationships with the community to improve our services.

Sydney Water currently has a Customer Council, a Business Customer Forum and the provision to establish short term Advisory Groups. The Customer Council has been established pursuant to section 4.5 under Sydney Water's Operating Licence 2010-15 under Section 15 of the Sydney Water Act 1994.

The roles and responsibilities of the Customer Council and the Business Customer Forum are set out in charters, which have been jointly drafted by Sydney Water and members.

Customer Council

Members include key representatives from peak organisations for example: The Council of Social Service of NSW, the Ethnic Communities' Council of NSW, the Property Council of Australia, BlueScope Steel, as well as local government.

Business Customer Forum

Members include key representatives from peak organisations such as Accord Australasia Ltd, Australian Environment Business Network, Australian Industry Group, Australian Institute of Metal Finishing & Master Electoplaters Assoc, Australian Pulp & Paper Industry & Trades Assoc, Australian Sustainable Business Network, McDonaolds Australia Ltd, NSW Business Chamber, NSW Health, Photo Marketing Assoc. International, Plastics & Chemical Industries Assoc., Restaurant & Catering NSW, Shopping Centre Council of Australia, University of Western Sydney, Waste Contractors & Recyclers Assoc. of NSW.

Issues explored with our customer councils

Since being established, the Customer Council and the Business Customer Forum have reviewed and provided input into a wide range of strategies and programs including: