Resolving customer complaints

If you have any problems, we want to know about them. We will investigate your enquiry or complaint and try to resolve it to your satisfaction.

Please send us the details of your question or complaint.

The form may take a couple of seconds to load. Once you've lodged your question or complaint, you will be sent a confirmation. Please make a note of the incident number for future reference.

If your complaint relates to bodily injury, and/or loss or damage to your property arising from Sydney Water's business activities, please visit the Making a claim for loss or damage page.

If, after giving us the opportunity to resolve the issue, you are not satisfied with the outcome, you may choose to contact the Energy and Water Ombudsman NSW (EWON).

EWON provides an independent way of resolving complaints. The Ombudsman will make decisions without any interference from us, based on what is fair and reasonable in the circumstances of each case. This is a free service.

For details about EWON, please visit the Energy and Water Ombudsman NSW website.

Related material

Find out about our customer council