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Information for community agencies

Community agencies play an important role in providing information about our assistance programs to our customers. If you would like information about the type of support that Sydney Water can provide, click on the links below.

Payment Assistance Scheme

• The Payment Assistance Scheme (PAS) (DOC - 109KB) Social Policy
• PAS Agency application form (PDF - 74KB)
• PAS – Frequently Asked Question (PDF - 83KB)

No Interest Loan Scheme (NILS®)

• NILS® – Frequently Asked Questions (PDF - 87KB)

Special assistance for tenants

• Types of assistance for tenants
• Tenants - Frequently Asked Questions (PDF - 86KB)

Useful information

• Help in times of financial difficulty (PDF - 76KB)
• Helping you save water and reduce your water bill (PDF - 77KB)

These and other fact sheets have been translated into a range of community languages.

Contacting our Social Policy area

For more information send an email to HelpingCustomers@sydneywater.com.au