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Home > Helping customers > Community assistance
Community assistance
Financial difficulty
We understand that sometimes people experience financial difficulty. To help our customers, Sydney Water can offer you flexible ways to pay your bills, financial assistance, support services as well as information on how to save water and reduce costs.
- Financial assistance
- Helping you be water wise
- Information for home owners and tenants
- Code of Practice and Procedure - Debt Recovery and Disconnection of Water Supply (PDF - 42KB)
Interpreter Service
Sydney Water provides a free telephone Interpreter Service for customers who require information in languages other than English. You can phone this service on 13 14 50.
Water Wise Rules replace drought restrictions. Water Wise Rules are simple, common sense actions that apply to all Sydney Water customers in Sydney, the Illawarra and the Blue Mountains. Find out more.