Bogus callers

Unauthorised persons may at times try to represent Sydney Water or our approved providers. Here’s what you can expect from authorised Sydney Water representatives and how you can identify bogus callers/scammers.

Official Sydney Water staff or contractors will:

• make an appointment where possible
• provide you their official identification and our telephone number
• be happy to wait while you confirm their identity
• wear a Sydney Water uniform and drive a Sydney Water vehicle if relevant to their position. (Please Note: Some of our contractors may not have Sydney Water identification cards or Sydney Water branded uniforms.)

Bogus callers may:

• work in pairs (although only one may identify themselves to you)
• not be happy to hand over their identification badge for closer examination
• not have an appointment
• not have an official uniform
• not have an official vehicle
• try and make you feel under pressure.

Always remember

• Sydney Water does not need to enter your house to check your water quality. This can be done from any tap on your property.
• Make sure all other doors to the outside are locked before you approach the front door.
• Keep your screen door locked and keep door chains in place.
• Be cautious and suspicious. Always ask for identification.
• Check the representative's ID carefully - picture and quality could be poor.
• Make a note of the representative's details.
• Check for Sydney Water logo on clothing or on the vehicle.
• Confirm the representative's identity by calling us on 13 20 92 if you are at all unsure.