Bogus callers

What an official Sydney Water employee or contractor will do:

• Make an appointment where possible
• They will have official identification for you to see
• May be wearing a Sydney Water uniform if relevant to their position
• May be in a Sydney Water vehicle
• All visitors to your property representing Sydney Water will be able to provide you with full identification and our telephone number. They will be happy to wait while you confirm their identity.

What a bogus caller may do:

• Work in pairs (although only one may identify themselves to you)
• Not be happy to handover identification badge for closer examination
• Not have an appointment (in some instances appointments are not always necessary)
• Not have an official uniform
• Not have an official vehicle
• Try and make you feel under pressure

Always remember

• Sydney Water does not need to enter your house to check your water quality. This can be done from any tap on your property
• Make sure all other doors to the outside are locked before you approach the front door
• Keep your screen door locked and keep door chains in place
• Be cautious and suspicious and always ask for identification
• Check the ID carefully - picture and quality could be poor
• Make a note of the representatives details
• Check for Sydney Water logo on clothing or on the vehicle
• You can confirm our representative's identity by phoning us if you are at all unsure