Service difficulties
and emergency
service: 13 20 90
Dial before you dig
Constructors may be held financially responsible by the asset owner should they damage underground pipe or cable networks. Minimise your risk and visit www.dialbeforeyoudig.com.au. On-line enquiries can be made 24 hours a day, 7 days a week. Alternatively, you can telephone 1100 Monday to Friday between
When you contact Dial Before You Dig, you will be sent a Caller Confirmation listing all Dial Before You Dig members having underground assets in the vicinity of your proposed excavation.
If Sydney Water is amongst those asset owners listed, you do not need to contact Sydney Water. You should automatically receive plans of Sydney Water's assets from Sydney Water, either by email or facsimile, generally within a few hours of lodging your enquiry with Dial Before You Dig. That includes enquiries outside business hours if lodged on-line at www.dialbeforeyoudig.com.au.
If you do not have email or facsimile facilities, the plans will be posted to you.
With the exception of faxed responses, the plans you receive will be in colour. Emailed plans will be PDFs which can be viewed at any scale on screen. However, for printing purposes they will be formatted to A4, A3 or A0 size, depending on the size of the dig site you identified in your Dial Before You Dig enquiry.
The plans will cover the area highlighted in the 'Locality Indication Only' window on your Caller Confirmation. It is that defined area which is used to automatically generate Sydney Water plans and not UBD or address details or any free text information provided to Dial Before You Dig. It is important, therefore, that you be accurate in defining your dig site when you lodge your enquiry with Dial Before You Dig.
Plans issued by Sydney Water will be accompanied by a cover sheet (Pipeline Location Information) which sets out the basis on which the plans are issued, qualifications as to their accuracy, occupational health and safety information and other important advice. The plans should also be accompanied by a Legend and list of Pipeline Material Abbreviations.
If you make enquiries through Sydney Water's after-hours Emergency Service Centre (telephone 13 20 90) regarding an urgent need for services information, you may be offered approximate details of our infrastructure location. Should you wish to receive confirmation of that information, you will be advised to contact Dial Before You Dig.